Refund and Returns Policy

Introduction

At Zenvita Market, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our Refund and Returns Policy outlines the steps for returning products and receiving refunds. Please review the terms below carefully.

Returns Eligibility

  • Products must be returned within 24 hours of the delivery date.
  • Items must be unopened, unused, and in their original packaging.
  • You will need proof of purchase, such as an order number or receipt, to process your return.
  • Products that have been tampered with, opened, or used are not eligible for returns.

Non-Returnable Items

  • Gift cards and promotional items are non-refundable.
  • Perishable goods such as food or supplements that have been opened cannot be returned for hygiene reasons.

How to Initiate a Return

To start the return process:

  • 1. Contact Us: Reach out to our customer support team at [contact information] to initiate your return. Please provide your order number and the reason for the return.
  • 2. Return Shipping: After confirmation, you will receive instructions on how and where to ship the product. You are responsible for the return shipping costs unless the item was defective or damaged upon receipt.
  • 3. Inspecting the Return: Once we receive your return, we will inspect it to ensure it meets the eligibility criteria.

Refund Process

  • After inspection, refunds will be processed within 7-10 business days.
  • Refunds will be issued to your original payment method (credit card, PayPal, etc.). Depending on your bank or card provider, it may take additional time for the refund to appear in your account.
  • If your return is rejected due to ineligibility, we will notify you, and the item will be sent back to you at your expense.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. We will arrange for a replacement or issue a full refund, including shipping costs, at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

Late or Missing Refunds

If you haven’t received your refund after the estimated processing time:

  • 1. First, check with your bank or credit card company, as refunds may take additional time to process.
  • 2. If you still haven't received your refund, please contact our customer service team for assistance.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at zenvitamarket@gmail.com. We are here to assist you and ensure your shopping experience with us is hassle-free.

By making a purchase on our website, you agree to the terms outlined in this Refund and Returns Policy.